Privacy Policy

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This Privacy Policy describes how we collect and process your personal information through solarCity websites, devices, products, services, online and physical stores, and applications that reference this Privacy Policy (together “solarCity Services”).

1. Controllers of Personal Information

solarCiti, Ashchurch Park Villas, London, UK is a data controller of personal information collected and processed through solarCiti services.

2. What Personal Information About Customers Does solarCiti Collect?

We collect your personal information in order to provide and continually improve our products and services. Here are the types of personal information we collect:

• Information you give us: we receive and store any information you provide in relation to solarCiti Services. You can choose not to provide certain information but then you might not be able to take advantage of many of our solarCiti Services.
• Automatic information: we automatically collect and store certain types of information about your use of solarCiti Services, such as information about your use, including your interaction with content and services available through solarCiti Services. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses solarCiti Services and other content served by or on behalf of solarCiti on other websites.
• Information from other sources: we might receive information about you from other sources such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

3. For What Purposes Does solarCiti Process Your Personal Information?

We process your personal information to operate, provide, and improve the solarCiti Services that we offer our customers. These purposes include:

• Purchase and delivery of products and services.
• Provide, troubleshoot, and improve solarCiti Services.
• Recommendations and personalisation.
• Provide voice, image and camera services.
• Comply with legal obligations.
• Communicate with you.
• Advertising.
• Fraud prevention and credit risks.
• Purposes for which we seek your consent.

4. What About Cookies and Other Identifiers?

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our services so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. To enable our systems to recognise your browser or device and to provide solarCiti Services to you, we use cookies.

5. Does solarCiti Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. solarCiti shares customers’ personal information only as described below..

• Transactions involving third parties: We make available to you services, products, applications, or skills provided by third parties for use on or through solarCiti Services. For example, you can order products from third parties through our stores, download applications from third-party application providers. You can tell when a third party is involved in your transactions and we share customer personal information related to those transactions with that third party.
• Third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
• Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that solarCiti.uk, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of solarCiti and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of solarCiti, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
• Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

Transfers out of the European Economic Area and the UK. Whenever we transfer personal information to countries outside of the European Economic Area or the UK, we ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission and similar measures under UK laws for such transfers.

6. How Secure is Information About Me?

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may ask you to verify your identity before we disclose personal information to you.
• Our devices offer security features to protect them against unauthorised access and loss of data. You can control these features and configure them based on your needs.
• It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. We recommend using a unique password for your solarCiti account that is not utilized for other online accounts.

7. What About Advertising?

• Third-party advertisers and links to other websites: solarCiti Services may include third-party advertising and links to other websites and apps. Third party advertising partners may collect information about you when you interact with their content, advertising, and services.
• Use of third-party advertising services: We provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.

8. What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, membership, settings, and purchase history in the “Your Account” section of the website.

9. What Choices Do I Have?

If you have any questions or objection as to how we collect and process your personal information, please contact our customer service. Many of our services also include settings that provide you with options as to how your information is being used.

• As described above, you can choose not to provide certain information but then you might not be able to take advantage of many of the solarCiti Services.
• You can add or update certain information on pages. When you update information, we usually keep a copy of the previous version for our records.
• If you don’t want to receive e-mail or other communications from us, please adjust your preferences. If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
• If you don’t want to see interest based-ads, please adjust your preferences.
• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Because cookies allow you to take advantage of some essential features of solarCiti Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any solarCiti Services that require you to Sign in.
• You can consent to or withdraw consent from third party advertising cookies.
• If you want to browse our websites without linking browsing activity to your account, you may do so by logging out of your account and disabling cookies on your browser.
• You can manage the recommendations you receive in our store, remove recommendations you don’t want to see, and edit your browsing history.
• When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.
• You will also be able to opt out of certain other types of data processing by updating your settings on the applicable solarCiti website, device, or application. For most devices, these controls are located in the device’s settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer as different devices may have different permission settings.
• If you are a seller, you can add or update certain information, update your account information by accessing your account information, and adjust the email or other communications you receive from us by updating your preferences.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact customer service.

10. Are Children Allowed to Use solarCiti Services?

solarCiti doesn’t sell products for purchase by children. We sell children’s products for purchase by adults. If you’re under 18, you may use solarCiti Services only with the involvement of a parent or guardian.

11. How Long Do We Keep Your Personal Information?

We keep your personal information to enable your continued use of solarCiti Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

12. EU General Data Protection Regulation and UK Data Protection Laws – Legal Basis

The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

• Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products and services, and process payments.
• Our legitimate business interests and the interests of our customers when we improve solarCiti services (including when we use your voice, video, or camera input to improve services), when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
• Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
• Compliance with a legal obligation when we use your personal information to comply with laws. For instance, we collect seller place of establishment and bank account information for identity verification purposes.
• These and other legal bases depending on the purpose for which we use personal information.

13. Contacts, Notices & Revisions

If you have any concern about privacy at solarCiti or want to contact one of our data controllers, please contact us with a thorough description and we will try to resolve the issue for you. Further, the data protection officer for the above mentioned data controllers can be contacted with Contact Us form.

Our business changes constantly and our Privacy Policy will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.